PilotDelivery may cancel delivery on behalf of the Courier and ask from the Client for the compensation of the Full Value of the Order or to reduce the Balance of the Client by the full value of the Order in the following cases:
- the Client is not present in the Delivery Point of Destination within 5 minutes after the arrival of the Courier.
- the phone number provided by the Client does not respond to the calls made by the Courier within 5 minutes after the Courier has arrived at the Delivery Point of Destination.
- The Client and the Courier are not able to agree on the new Delivery Point of Destination.
