Demo category 1

For the items to be delivered, the Client enters into the Delivery Contract directly with the Courier. The Delivery Contract is regarded as having been entered into from the moment when the Courier confirms the Application via the PilotDelivery Delivery platform.

If the Courier is not able to deliver the items in the desired manner, the Courier shall not confirm the Order on the PilotDelivery Delivery platform. The Courier may get in touch with the Client in order to agree on changing the Order in a way that the initial delivery Value would remain the same.

PilotDelivery may cancel delivery on behalf of the Courier and ask from the Client for the compensation of the Full Value of the Order or to reduce the Balance of the Client by the full value of the Order in the following cases:

• the Client is not present in the Delivery Point of Destination within 5 minutes after the arrival of the Courier.
• the phone number provided by the Client does not respond to the calls made by the Courier within 5 minutes after the Courier has arrived at the Delivery Point of Destination.
• The Client and the Courier are not able to agree on the new Delivery Point of Destination.

For each delivery the Delivery Expense is compensated to the Courier, which is calculated by the PilotDelivery Delivery platform, considering the distance and time of delivery, traffic, weather conditions, the number of Couriers available on the Market, and other factors.

The Courier pays to PilotDelivery the Agent Fee for using the PilotDelivery Delivery platform, which makes 25% from the Courier's fee. 

The Courier bears sole responsibility for performing the Delivery Contract and for any claims submitted on the basis of the Delivery Contract.

The courier has to follow the legislation applicable in the Republic of Estonia, including

• the courier must be aware of illegal handling of narcotic and psychotropic substances as well as firearms and ammunition.
• the courier must be aware of the requirements that are valid when purchasing alcohol, tobacco, energy drinks, and other products that, according to the valid legislation, require age identification. If a Client wants to order the goods that require age identification, he/she must confirm and/or prove his/her age in the course of placing the order. In addition to that, the Courier delivering the Order may refuse from handing over the goods if the Client does not submit an ID document that could prove that the Client is old enough for purchasing the goods legally.

If the Client is violating the provisions of clause 9, the Courier must turn to law-enforcement authorities immediately.